Updated on 01/01/26
Can I get a refund?
Can I get a refund?
As Northgrade products are delivered as instant digital downloads, all purchases are generally final once the files have been delivered. We do not offer refunds, returns, or exchanges for change of mind.
However, we offer a 14-day software compatibility guarantee.
If your purchased product is incompatible with your editing software, and our support team is unable to resolve the issue, you will be eligible for a full refund under the following conditions:
-
You contact our support team within 14 days of your purchase.
-
Our support team has been given a reasonable opportunity to troubleshoot the issue but is unable to resolve it.
We encourage you to review all product details, previews, and compatibility information before purchasing to ensure the product meets your needs.
Nothing in this policy limits or excludes your rights under Australian Consumer Law or any other applicable consumer protection laws.
License & Usage
Purchasing any Northgrade digital product grants you a personal-use license.
You may add a commercial-use license at checkout (located in the cart drawer).
Without the commercial-use add-on, products are licensed for personal use only.
Under all licenses:
Redistribution, resale, sharing, or transferring files to anyone else is strictly prohibited.
You may not upload LUTs, presets, or assets to any platform for others to download.
You may not incorporate our products into any competing product or preset pack.
By purchasing from Northgrade, you agree to these terms and our general store policies.
I have an issue. What can I do?
If you encounter any issues accessing your digital product after purchase, please contact us with your order number and a brief description of the problem.
Our team will work with you to resolve the issue quickly.
If you need help using our products, we’re also here to assist and make sure you get the best results from your Northgrade tools.