Privacy Policy

Updated on 01/01/26

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with Northgrade.

Information We Collect

1. Information you provide to us

This includes personal information you submit when placing an order, creating an account, or contacting us, such as:

  • Name
  • Email address
  • Billing information
  • Payment details

2. Information collected automatically

When you use the Northgrade website, we may automatically collect certain non-personal data, including:

  • IP address
  • Browser type
  • Device information
  • Usage data and interaction patterns

This information helps us improve site functionality and user experience.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Send marketing communications (if you opt in)
  • Improve our products, website, and customer experience
  • Communicate with you about orders, account activity, and updates
  • Detect, investigate, and prevent fraudulent or unauthorized activities
  • We may also use non-personal information for analytics, statistics, and website optimization.

How We Share Your Information

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors
  • Email and SMS marketing platforms
  • Analytics providers
  • Fulfillment or customer support tools

These partners are required to protect your information and may only use it for the purposes we specify.

We may also disclose personal information:

  • To comply with laws or legal processes
  • To protect our rights, property, or safety
  • In connection with a merger, acquisition, or business transfer

Your Rights & Choices

You have the right to request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your personal data

You may also opt out of marketing emails or SMS messages at any time.

To exercise any of these rights, please contact us at northgrade@outlook.com.

Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information.

However, no system can guarantee 100% protection, and you use our services at your own risk.

Children’s Privacy

Northgrade is not intended for children under the age of 13.

We do not knowingly collect personal information from anyone under 13.

If you believe we may have unintentionally collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically.

The most current version will always be available on our website.

Continued use of our website after updates constitutes acceptance of the revised policy.

Jurisdiction & Legal Terms

This Privacy Policy is governed by the laws of the jurisdiction in which Northgrade is based.

Any legal action relating to this Privacy Policy or your use of Northgrade shall be brought exclusively in the courts of that jurisdiction.

If any part of this Privacy Policy is found invalid or unenforceable, the remaining portions will continue in full force and effect.

SMS Marketing & Notifications

If you opt into SMS communications, we may use the information you provide to send:

  • Order updates
  • Abandoned checkout reminders
  • Promotional offers
  • Review or feedback requests

Our website uses cookies to track items added to your cart, including abandoned checkouts.

This information helps determine when to send SMS cart reminders in compliance with applicable regulations.
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